How to request account migrations?

CarmenHost can migrate all of your cPanel accounts free of charge from your previous host to CarmenHost. This includes all your cPanel settings such as FTP accounts, mail accounts & settings, databases, subdomains and other cPanel settings.

How The Migrations Department Works?

Our migrations department works on a queue based system and is open 247. Migrations cannot be scheduled and can take upto 48hrs for us to begin. Sometimes longer depending on the queue length (and sometimes sooner).

We cannot prioritise customer migration requests, as such we recommend you leave plenty of time before your old host cuts you off to ensure all the files are migrated successfully and any troubleshooting can be performed.

We will update you when we begin migration and then again when it is complete. If there are any problems requiring an action from your part, we will let you know.

How to Request Migration?

Open a ticket with the Account Transfer/Restore Department. Please provide all details we ask for. Missing/incomplete information can and usually does delay your migration.

If you have a migration strategy outlined for you, please include the steps for us to take in the migration ticket. The engineer performing your migration may not have access to it.

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